From customer service to systems: I organize processes, design experiences and use technology to solve real customer problems.
Over 4 years of experience in consultative B2B customer service, administrative management and customer relationships in technical and service sectors. A consistent track record from backoffice to front line: from operational support to commercial negotiation and customer journey management.
Transitioning into Customer Success at technology companies, combining hands-on experience with processes, tools and customer service with UX/UI Design training and applied use of AI. Focused on organization, continuous improvement and delivering value to customers.
Each project becomes a case study: context, problem, process, solution and learnings.